Baseline
The product has 420 active customers, 4.8% monthly churn, and a public price of $99. Competitors sit between $129 and $199, but the current plan includes features that competitors reserve for higher tiers.
- Current MRR: about $41,580 before discounts.
- Annual conversion is low because the discount is weak.
- High-usage accounts expand slowly because packaging is flat.
- Support load is concentrated in customers paying below median usage value.